Cancellation and Refund Policy
Welcome to Maatrbhasha! Thank you for purchasing e-books from our platform. We value your satisfaction and strive to provide the best user experience. Please carefully read our Cancellation and Refund Policy before making a purchase.
Cancellation Policy
- Order Cancellation
- Orders for e-books cannot be cancelled once the purchase is completed.
- Since e-books are digital products, they are delivered instantly and cannot be recalled or returned.
- Duplicate Purchases
- If you accidentally purchase the same e-book multiple times, please contact us at [email protected] with proof of purchase.
- Upon verification, we will process a refund for the duplicate transaction.
Refund Policy
- Eligibility for Refunds
- Refunds are only applicable in the following cases:
- The e-book file is corrupted or inaccessible, and we are unable to resolve the issue after multiple attempts.
- A technical issue during the transaction resulted in an incorrect amount being charged.
- Refunds will not be issued for:
- Change of mind after purchase.
- Compatibility issues if the device does not support the file format.
- Incomplete downloads caused by network issues on your end.
- Refunds are only applicable in the following cases:
- Refund Process
- To request a refund, send an email to [[email protected]] within 7 days of purchase.
- Please provide:
- Your order number.
- A detailed description of the issue.
- Screenshots (if applicable).
- Our support team will review your request and respond within 3-5 business days.
- Mode of Refund
- Approved refunds will be credited to the original payment method used during the purchase.
- Please allow 5-10 business days for the refund to reflect in your account.
Support
For any issues or further assistance, feel free to contact our customer support team at [email protected] or visit our Contact Us page. Use the contact form available on our website.